Your privacy is extremely important to the World (U)Academy of Aesthetic Medicine & Surgery (WUAMS) and we are committed to protecting your data. In addition, in this privacy statement we clearly and transparently explain how we collect and use your data and what our policy is in this regard, through this privacy statement. Once you access our website at https://www.wuams.com and any of its subdomains (the ”Website”), or by using the mobile applications provided by WUAMS or managed by our social media (the ”Services”), you accept and agree to the terms of this privacy statement regarding the collection, use and sharing of your information as described in the body of the privacy policy. By visiting our website www.wuams.com or by contacting us, we receive information about you. In this privacy statement we explain what we do with this data. If you have any questions or want to know what information we have about you, please contact us. We may change this privacy statement if we deem it necessary. We therefore recommend that you consult this privacy statement regularly so that you are aware of these changes. This privacy statement was last updated on March 18, 2023.

Table of contents

1. When do you use this privacy statement?
2. Other terms and policies you should read.
3. Which of our team has access to your data?
4. Whose data do we use?
5. How do we get your data?
6. What data do we use from you?
7. Marketing information
8. Information collected by other websites
9. What do we use your data for?
10. How long do we store your data?
11. Who do we share your data with?
12. Where do we store your data?
13. How safe is your data with us?
14. Security
15. Sensitive information
16. What can you ask us?
17. Which rules apply to this privacy statement?
18. Which cookies do we use?
19. What is done with data of minors?
20. Do you have any questions about this privacy statement?

1. When do you use this privacy statement?

The privacy statement applies to all personal data processed by us and to all domain names linked to us. This applies to the personal data of anyone who has ever contacted us or visited our website, such as visitors, customers and business contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP address, customer number or surfing behaviour. If you would like to know more about your personal data, please visit the website of the Dutch Data Protection Authority.

2. Other terms and policies you should read.

While this privacy statement contains all the information you need about how we collect and use your personal information on our websites, there is additional information elsewhere on the website that may be important and we encourage you to read it.

1. Terms of Use.

Our website terms of use set out the terms on which you may use our website and services and should be read in conjunction with this privacy statement. You can view the terms of use of the website here.

1. Cookies Policy

When you use our website and other digital products and services we offer, cookies may collect information that distinguishes you from other users of our website and other digital products and services. We have a separate cookie policy that explains how we use cookies and what we use them for. We recommend that you read our cookie policy here.

3. Who in our team has access to your data?

The World (U) Academy of Aesthetic Medicine & Surgery (WUAMS) is responsible for the website www.wuams.com and is therefore responsible for the use of your personal data as described in this privacy statement. The full details are as follows:

World (U) Academy of Aesthetic Medicine (WUAMS), Kerkstraat 96, 1521JR, Wormerveer, The Netherlands, Chamber of Commerce: 88207439. 

Members of our team have access to the information you have provided to us. For example, both Admins and Store Managers have access to:

Order information, such as the products purchased, the date of purchase and the delivery address, and customer information, such as your name, email address, shipping and payment information. Our team members have access to this information to complete orders, process orders, issue refunds and support you.

4. Whose data do we use?

We process the personal data of everyone who contacts us or visits our website. These include visitors, private customers, business customers and contact persons of our partners.

5. How do we get your data?

We receive information directly from you when you:

• Create an account
• enter data on our website
• Contact us by email, telephone or otherwise
• Give permission to one of our partners to use them

6.What data do we use from you?

We use the following data:

• Products you have viewed: For example, we use this information to show you products that you have recently viewed.
• Location, IP address and browser type: We use this information to calculate tax surcharges and shipping costs
• Shipping address: we ask you to fill in this information so that we can, for example, calculate the shipping costs before you place an order and then send the order to you!
• We also use cookies to store products in your shopping cart as you browse our site.
• When you purchase products from us, we ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment information, and optional account information, such as a username and password. We also request the following information from you:
  • Educational attainment
  • Function
  • Photo material
  • Film material
  • Comments
  • Cookies

7. Marketing Information

If you subscribe to our newsletters or marketing communications, we will use the information you provide (usually just your name and email address) to send you newsletters, offers and other communications you have requested. We process your personal data for email marketing based on your consent. If you no longer wish to receive communications from us, you can unsubscribe at any time. This can be done in several ways. (1) there will always be an unsubscribe option at the bottom of any marketing communication sent; (2) You can also contact us by e-mail using the contact details in this privacy statement. If you withdraw your consent, we will stop sending you newsletters, promotions and other requested information. We generally send you marketing communications until you decide to unsubscribe.

We may also use your usage and device information to make online suggestions and recommendations for products or services that may be of interest to you. This is necessary for our legitimate interests, product and service development and business growth.

8. information collected by other websites

Embedded content by other websites

articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Content embedded on our website by other websites behaves exactly as if the visitor had visited another website.

these websites may collect information about you, use cookies, embed third-party tracking, and monitor your interactions with the embedded content, including your interactions with the embedded content when you have an account and are logged in to that site.

In order to provide you with our services, we may receive your personal data from other sources, including:

• we may receive information about you when you use other websites we operate or other products or services we offer. we also work closely with third parties (including, for example, business partners, technical service providers, payment services, analytics providers such as google analytics and search data providers) and may receive information about you from them. The legal basis for this processing is our legitimate interest in monitoring and improving our website, products and services.
• Data from our web server logs, such as information about your computer, such as your IP address, operating system and browser type. We may also collect information about your searches on our website and your interactions with messages we send you, such as when you open email messages. (“Usage and Device Information”). We use this information to administer the system and analyse how people use our websites and platforms. It also helps us provide the best infrastructure for your online experience. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website, products and services.
• as mentioned above, we use cookies stored on your device to collect information about how you use our website, digital products and services. You can read our cookie policy here.
• our website allows you to share your experiences and connect with us through third party social networks such as Facebook and Instagram. We may collect this information through our social media, including through likes, shares and followers, and social network content. We have no control over the privacy of information provided on social networks, and your use of these services is subject to the privacy statements of those social networks.

9. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it:

• We have received permission from you to use your personal data
• We use your data to give you the best service as a customer and we cannot do that without that data.
• We use your data because we keep a central administration, carry out marketing activities, want to prevent and combat fraud and use the data for risk management.
• We use your data to comply with the law, such as keeping data for the tax authorities

10. How long do we store your data?

When you leave a comment, that comment and the metadata of that comment will be saved forever. This way we can recognize and approve follow-up comments automatically instead of having to moderate them. For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit this information.

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for which we are using your data. For example, as long as you are a customer with us, we store your data according to the statutory retention period of seven years. After that, we only keep your data for statistical purposes and to handle any complaints or legal matters. If you want to know more about how long we store specific data about you, please contact us.

11. Who do we share your data with?

we only share your personal information with people who have a need to know such information to carry out their responsibilities. We may share your personal information with the following:

– WUAMS Entities: WUAMS may share your personal information with third parties, including our agents, partners, members and educators (collectively, “WUAMS Entities”) to enable our third party service providers to provide their services on our websites or services. These service providers enter into an agreement requiring them to use your personal information only to provide services to us and in a manner consistent with this policy. Other examples of third parties include payment processors, hosting services, and content distribution services.

– Advertising partners: We may work with third-party advertising networks and exchanges to manage and display our advertising on other websites, and we may share personal information with them for this purpose. Any third parties with whom we share this information must use your personal information in accordance with this privacy statement. We and our advertising partners may use cookies and other tracking cookies to collect information about your activities on our website or services in order to provide you with targeted advertising on based on your browsing activity and interests.

– Services: The Wuams may share your personal information with selected service providers that the Wuams may use to process your request or provide services to you. These service providers act as data processors on our behalf and provide IT and system administration services such as hosting and email services.

We may also share your personal information with the following third parties:

– in the event that we sell or transfer any business or asset, in which case we may disclose your personal information to a prospective purchaser or transfer of such business or asset.

– if we need to disclose or share your personal information to comply with a legal obligation or to enforce or apply our terms and conditions and other agreements, or to protect the rights, property or safety of Wuams, our customers or to protect others. This includes sharing information with other companies and organizations to protect against fraud and reduce credit risk.

– manage risks and legal disputes and obtain professional legal advice. this disclosure is confidential and only to our professional advisers who are bound by a duty of confidentiality

– We accept payments via PayPal, Ideal, Stripe, Mollie and Credit Card. When processing payments, some data is transferred to PayPal and others as mentioned before. This includes information necessary to process or support payment, such as the total amount of the purchase and billing information.

Please see PayPal’s, Stripe’s and Mollie’s privacy statement for more information.

12. Where do we store your data?

We store your data on a secure Hostinger server. While we are committed to keeping your personal information secure, the transmission of information online over the Internet is not completely secure. We, together with our service providers, will do our best to protect your personal information, but the information you provide is at your own risk. If you have any questions about this, please feel free to contact us.

13. How safe is your data with us?

We have done a lot to secure your data as well as possible, both organizationally and technically. We have secured our systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you have any questions about the specific method of securing, please contact us.

14. Security

We strive to use reasonable organisational, technical and administrative measures to protect your personal data within our organisation. Your account is password protected to ensure your privacy and security. You must prevent unauthorized access to your account and personal information by properly choosing and protecting your password and/or other login mechanism and by limiting access to your computer and browser by logging out when you choose to use your account. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Unauthorized access or use, hardware or software failure, and other factors can compromise the security of user data at any time. If a breach of security leads to an unauthorized intrusion into our system that has a significant impact on you, we will notify you as soon as possible and inform you of the measures we have taken as a result. If you have any questions about the security of your personal data, please contact us at info@wuams.com

 If you have reason to believe that your communications with us are no longer secure (for example, if you believe the security of your account with us has been compromised), please immediately notify us of the problem by contacting us to be included via info@wuams.com.

15. Sensitive Information

We ask that you do not send or disclose sensitive personal information to us (such as social security numbers, race or ethnicity, political opinions, religion or other beliefs, health, criminal background or information about union membership). Either through the website or services or otherwise to us.

16. What can you ask us?

Because we use your personal data, you have various rights. We list these rights for you below.

Right to data

We must explain to you in an understandable and clear manner what we do with your data and what control you have over it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right of access

You may always ask us to view your data that we hold about you.

Right to correction

You may ask us to have your data corrected if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you do not agree with the way we handle your personal data. This right applies to the data we use for direct marketing. For example, you can indicate to us that you no longer wish to receive e-mails from us. This also applies to personalized recommendations on our website.

Right to data portability

If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the digital data we have about you. This way you can transfer that data to another organization if you wish.

Right to restriction

You may ask us to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten

You may ask us to delete any data we hold about you. We will then delete all data that can be traced back to you. In some cases we cannot or may not delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Right to file a complaint

You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to resolve it for you. Please contact us for this. You may also submit a complaint to the Dutch Data Protection Authority. Of course we hope that it does not come to that, but in extreme cases you can also go to court. In that case, it is the court in the place where the World University of Aesthetic Medicine & Surgery (WUAMS) has its seat that will deal with your complaint (in Zaanstad).

How do I submit a request or complaint?

Send your request or complaint to us via info@wuams.com. We will process your request or complaint within 30 days. If there are multiple requests or complaints or if your request or complaint is complex, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to identify yourself. In that case, we request information from you to ensure that you are the correct person whose personal data is.

17. what rules apply to this privacy statement?

Our privacy statement must meet several conditions. These conditions can be found in particular in the General Data Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

18. Which cookies do we use?

You can indicate yourself which data we may use from you. If you have given us permission to personalize your profile based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit our website. We use the following types of cookies on our website:

• Functional cookies, such as session and login cookies to keep track of session and login data
• Anonymised analytical cookies, to gain insight into the visit to our website based on data about visitor numbers, popular pages and popular topics.
• Non-anonymous analytical cookies, to gain insight into the visit to our website based on data about visitor numbers, popular pages and popular topics.
• Tracking cookies such as advertising cookies that are intended to show relevant advertisements

More specifically, we use the following cookies:

• Google Analytics anonymized (analytical cookies)
• Google Analytics (analytical cookies)
• Google Adwords (tracking cookies)

19. What is done with data of minors?

We do not specifically target minors with our website or as an organization. With or without the permission of the parents or guardian, the website or services may not be used if you are under the age of 18. If you are a minor when you visit our website and/or services, we assume that you do not use or open the content of the website. If WUAMS learns that it has received personal information from a user of our services or from a visitor to our website under the age of 18, WUAMS will take appropriate steps to delete the information.

20. Do you have any questions about this privacy statement?

Do you have a question about our privacy statement? Please feel free to contact us by sending an email to info@wuams.com. We will gladly help you further.